Privacy Policy | Real Estate Video

Learn how Real Estate Video collects and uses account details, property photos, and billing data, including AI processing, analytics, advertising cookies, and your privacy choices.

Oct 17, 2026

Last updated: October 17, 2026

Introduction

This Privacy Policy explains how Real Estate Video ("Real Estate Video," "we," "us," or "our") collects, uses, stores, and shares information when you visit realestatevideo.io or use our AI-powered property video creation services.

Information We Collect

We may collect the following information:

Account information: Your name, email address, profile details, authentication information, and account preferences.
Property content: Photos, listing information, text, prompts, subtitles, audio, and other files you upload, together with videos and other media generated from that content.
Usage and device information: Features used, generation history, IP address, browser and device information, timestamps, diagnostic logs, and similar technical data.
Cookies and similar technologies: Cookies, pixels, and tags that keep you signed in, remember preferences, maintain security, measure site usage, and measure and personalize our advertising. See "Cookies, Analytics, and Advertising" below.
Billing information: Subscription, credit, invoice, and transaction details. Payments are processed by third-party payment providers; we do not store complete payment card numbers.
Communications: Messages, support requests, and feedback you send to us.

How We Use Information

We use information to:

Create, process, store, and deliver property videos and related media.
Operate accounts, subscriptions, credits, billing, and customer support.
Maintain service security, prevent fraud and abuse, and troubleshoot failures.
Analyze and improve product performance, reliability, and user experience.
Send essential service communications and, where permitted, product updates.
Comply with legal obligations and enforce our Terms of Service.

AI Processing and Service Providers

Creating a video may require us to transmit uploaded property content and generation instructions to AI model providers, media-processing services, cloud hosting providers, storage providers, authentication providers, analytics providers, and payment processors. These providers process information only as needed to deliver their services to us and are subject to their own security and privacy obligations.

We do not sell your personal information for money. When advertising partners collect information through cookies and tags on our website to deliver targeted ads, this may be considered "selling" or "sharing" personal information under some US state privacy laws, such as California's. You can opt out of this using the choices in "Cookies, Analytics, and Advertising," or by emailing [email protected].

We may disclose information to service providers, when required by law, to protect users or the service, or as part of a merger, financing, acquisition, or sale of assets.

Cookies, Analytics, and Advertising

We and our partners use cookies, pixels, tags, and similar technologies for these purposes:

Essential: Signing you in, keeping your account secure, and remembering your preferences. The service doesn't work properly without them.
Analytics: We use Google Analytics to understand how people use our website, such as which pages they visit, how they arrived, and their device type, browser, and approximate location.
Advertising: We advertise on Google Ads and Microsoft Advertising (Bing). These platforms use cookies and tags on our website to measure whether our ads lead to sign-ups and purchases, and to show our ads to people who have visited our website. They may collect your IP address, device and browser information, pages you visit, the ad you clicked, and actions such as signing up or making a purchase, and may combine this with other information they hold about you under their own privacy policies.

Learn how Google uses information from sites that use its services at policies.google.com/technologies/partner-sites, and read the Microsoft Privacy Statement.

Your choices:

Open Cookie preferences in the website footer to allow or reject Microsoft Advertising cookies. They are allowed by default unless you have saved a different preference.
Turn off personalized Google ads in Google's My Ad Center.
Turn off personalized Microsoft ads in your Microsoft ad settings.
Opt out of Google Analytics with the Google Analytics opt-out browser add-on.
Opt out of interest-based ads from many companies at optout.aboutads.info or youronlinechoices.eu.
Block or delete cookies in your browser settings. Blocking essential cookies may stop parts of the service from working.

Storage, Retention, and Deletion

Uploaded and generated media may be stored in cloud infrastructure so you can access, edit, and download your projects. We retain information for as long as needed to provide the service, maintain security and transaction records, resolve disputes, and meet legal obligations.

You may delete supported projects or media through the product. You may also request account or personal-data deletion by contacting us. Residual copies may remain temporarily in backups, logs, or records we must retain for legal, security, or billing purposes.

Security

We use reasonable technical and organizational safeguards designed to protect information from unauthorized access, alteration, disclosure, or destruction. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.

Your Choices and Rights

Depending on where you live, you may have rights to access, correct, export, restrict, object to, or delete personal information. You may also withdraw consent where processing is based on consent. We may need to verify your identity before completing a request.

You can manage cookies and opt out of advertising as described in "Cookies, Analytics, and Advertising."

Email: [email protected]

By using Real Estate Video, you acknowledge this Privacy Policy.